How can we help you?

Send your colleagues a short heads-up before you go live. Something like:

"You'll notice a new addition to our front desk. From now on, visitors sign in on the iPad instead of the paper sign-in book. When someone is here to see you, you'll get a notification straight from Lobbipad — please come down and greet your visitor. And try to pre-register your own visitors using our pre-registration link."

No. Storing visitor details for reuse would create a serious privacy issue, so Lobbipad does not do it.

If you want returning visitors to check in fast, use pre-registration instead: they receive a personal QR code and are checked in within seconds.

14 languages: English, Dutch, French, German, Spanish, Italian, Portuguese, Danish, Icelandic, Greek, Hungarian, Russian, Serbian and Polish.

Group sign-in lets one person check in a whole group at once. Enable it under Settings → App settings → General in the web portal.

Visitors then get the choice between individual and group sign-in on the iPad.

Yes. Go to Settings → App settings in the web portal to change which fields visitors see and to make each field optional or required.

Download the Lobbipad app from the App Store and open it — you'll see a blue screen with a code.

In the web portal, go to Settings → App settings → iPads and enter that code. Your iPad is now linked.

Any iPad with a front-facing camera works.

Enable 'Use QR codes to check in' under App settings in the web portal (this needs the latest version of the app).

Pre-registered visitors receive an email with a personal QR code and can check in and out by holding it in front of the iPad camera.

Yes. Visitors can keep checking in without Wi-Fi, and the data syncs to your dashboard as soon as the iPad reconnects.

Two things to note: host notifications and badge printing need a connection and are disabled offline, and you must not delete the app before the visits have synced.

Yes, with Apple's Guided Access. Open Settings → General → Accessibility → Guided Access and switch it on.

Open Lobbipad, triple-click the home button, tap Start and set a passcode your team knows. Triple-click again and tap End to leave Guided Access.

In three ways: the visitor taps 'Check out' on the iPad, the host checks them out from the notification email, or you check them out in the web portal.

Go to Settings → Display & Brightness → Auto-Lock on the iPad and set it to 'Never'.

End Guided Access (triple-click the home button), open the iOS settings, scroll to the Lobbipad app and switch off the camera permission.

Reopen Lobbipad and start Guided Access again to lock the iPad.

Open the App Store on the iPad, go to the Updates section and tap Update next to Lobbipad. Keeping the app up to date is always a good idea.

Hold the sleep/wake button and the home button at the same time. Ignore the 'Slide to Power Off' slider and keep holding until the Apple logo appears.

Lobbipad keeps the iPad, dashboard and printer in sync over Wi-Fi, so a weak signal shows up quickly.

Try: update iOS, toggle Wi-Fi off and on, renew the Wi-Fi lease, switch off 'Ask to Join Networks', reset the network settings, remove a metal iPad case, or move the iPad to a spot with better coverage. Talk to your IT team before restarting routers or changing security settings.

That usually means the iPad's time zone is wrong. Open Settings → General → Date & Time, switch off 'Set Automatically' and select the correct time zone.

On the iPad, go to Settings → General → Keyboards → Keyboards, select English and pick the layout you want (QWERTY, AZERTY or QWERTZ).

Double-tap the home button to open the multitasking view and swipe the Lobbipad window upwards.

Hosts are the people in your organisation who receive visitors.

The visitor sees a warning on the iPad. If they continue anyway, your Lobbipad admins receive an email flagging that an unknown host was typed in.

Open Settings → Hosts in the web portal, click the host's name, tick 'admin rights' and save.

The host then receives an email to set a password so they can log in.

Hosts can reply directly in the notification email to let reception know when they're on their way. That feedback shows up in the visitor overview.

Yes. Notification templates, logo and colours can be adjusted in the web portal so everything matches your house style.

Check that every host has a complete mobile number, including the country code, under Settings → Hosts.

Ask your IT team to allow-list the Lobbipad sending domain in your mail filter. That keeps host notifications out of the junk folder.

Pre-registrations can be created from any calendar — Google Calendar, Outlook, Apple Calendar — by inviting your visitor to the meeting.

The visitor automatically receives a confirmation with a personal QR code, and reception sees them on the list of expected visitors for that day.

In the web portal you can change the text, logo and colours of the pre-registration email, and add practical details such as parking or arrival instructions.

Choose Microsoft Teams on the integrations page in the web portal and follow the steps.

Important: the email address in Lobbipad and in Teams must be identical, otherwise the host cannot be matched.

With the Slack integration, Lobbipad sends a direct message to the host every time their visitor arrives. You enable it from the integrations page.

The Zoom integration is installed at account level and matches Lobbipad hosts with Zoom users by email address, so hosts need the same email on both platforms.

When a visitor checks in, the host receives a Zoom message with the visitor's details.

Yes. Automatic directory synchronisation with Microsoft Entra ID and Okta keeps your host list up to date without manual work.

Contact support and we'll walk you through the setup for your environment.

We support the Brother QL-820NWB label printer.

Switch the printer on, pair it with the iPad over Bluetooth in the iOS settings, then select the printer in the Lobbipad app settings.

Close the Lobbipad app on the iPad, switch the printer off and on again, then reopen the app so it reconnects.

If that doesn't help, unlink and re-link the printer.

Forget the printer in the iOS Bluetooth settings, reset the printer, and pair again with the printer close to the iPad.

Close the Lobbipad app, make sure the roll is inserted correctly and the cover clicks shut, then switch the printer off and on and reopen the app.

All legal documents — Terms of Service, Privacy Policy and Security Policy — are available on request and published on our website.

Lobbipad is built to be GDPR-proof: only the data you really need is collected, visitor data is stored in the EU, retention periods are configurable and old visits are deleted automatically.